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Find what you need

Book a donation online

Logging in (or registering) is the quickest way to book a blood donation, change your booking or manage your personal details.

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Download our app

If life's easier on your mobile phone, download our 'Donate Blood' app for all your blood donation needs.

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Frequently asked questions

Get quick answers to your most asked questions about donating blood, coronavirus and more.

Check our FAQs

Tell us how you're feeling

If you've got a suggestion, complaint or compliment, we'll see how we can put your voice to good use:

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Got a specific question? Send us your details and we'll get back to you asap.

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Give us a call

Sometimes it’s easier to speak to a human. Call us on 13 14 95 with any question, from eligibility to technology. 

Check your time zone first

Note: our opening hours are Australian Central Standard Time. If you're in the eastern states, glance at your watch: the following times are half an hour behind you. If you're out west, the following times will be 1.5 hours ahead. 

  • Monday-Friday: 7.30am-7pm 
  • Saturday-Sunday: 8am-4.30pm 
  • National public holidays: 8am-4.30pm 
     

Other numbers to know

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Write to us

We love hearing from you. If writing is how you prefer to get in touch, send your feedback to one of the addresses below.

Head office

 Level 3, 417 St Kilda Road, Melbourne, Vic 3004 

Australian Capital Territory 

Donor Services Manager 
17 O'Riordan Street, Alexandria, NSW 2015 

New South Wales 

Donor Services Manager 
17 O'Riordan Street, Alexandria, NSW 2015 

 

Northern Territory  

Donor Services Manager 
Level 6, 30 Currie Street, Adelaide, SA 5000 

Queensland 

Donor Services Manager 
44 Musk Avenue, Kelvin Grove, QLD 4059 

South Australia  

Donor Services Manager 
Level 6, 30 Currie Street, Adelaide, SA 5000 

 

Tasmania  

Donor Services Manager 
100-154 Batman Street, West Melbourne, Vic 3003 

Victoria

Donor Services Manager 
100-154 Batman Street, West Melbourne, Vic 3003 

Western Australia  

Donor Services Manager 
290 Wellington Street, Perth, WA 6000 

Need to request access to personal information we may have on file? Download and complete this form, then submit your enquiry or post it to us.
Section

Media

Got a media enquiry, or looking to film in one of our centres? Check out the Lifeblood media centre for our latest media releases, image and video library, or to contact our media team. 

Visit our media centre

Health professionals

If you're a health professional, Lifeblood’s Medical Services team can provide access to medical specialist advice and customer service. Check your state to find the relevant contact details.

Australian Capital Territory   

Medical Services 
Phone: 1300 669 054 
Fax: 02 9698 3979 
Reception phone: 02 9234 2444 
Level 3, 17 O'Riordan Street, Alexandria, NSW 2015 

Customer Service Delivery
Phone: 02 6206 6024 or 0411 095 344 
Fax: 02 6206 6029 
Open Monday to Friday 6am-2pm 

 
New South Wales 

Medical Services 
Phone: 1300 669 054 
Fax: 02 9698 3979 
Reception phone: 02 9234 2444 
Level 3, 17 O'Riordan Street, Alexandria, NSW 2015  

Customer Service Delivery 
Phone: 1300 478 348 
Fax: 02 9234 2050 
Open 24 hours 

Northern Territory   

Medical Services 
Phone: 1300 669 054 
Fax: 08 8223 5833 
PO Box 13, Adelaide Rundle Mall, SA 5000  

Customer Service Delivery 
Phone: 08 8928 5116 or 0411 758 025 
Fax: 08 8927 5461 
Open Monday to Thursday 8.30am-5pm, Friday 8.30am-3pm 

Queensland 

Medical Services 
Phone: 1300 669 054 
Fax: 07 3838 9421 
44 Musk Avenue, Kelvin Grove, QLD 4059  

Customer Service Delivery 
Phone: 07 3838 9010 or 0411 513 379 
Fax: 07 3838 9400 or 07 3838 9401 
Open 24 hours 

South Australia    

Medical Services 
Phone: 1300 669 054 
Fax: 08 8223 5833 
PO Box 13, Adelaide Rundle Mall, SA 5000  

Customer Service Delivery 
Phone: 08 8223 6090 or 08 8442 1201 
Fax: 08 8422 1302 
Open 24 hours

 

Tasmania   

Medical Services 
Phone: 1300 669 054 
Fax: 03 9694 0108 
PO Box 354, South Melbourne VIC 3205 
100-154 Batman Street, West Melbourne, VIC 3003  

Customer Service Delivery 
Phone: 03 6215 4122 
After hours phone: 0419 517 249 
Fax: 03 6215 4197 
Open Monday to Friday 6.30am-6pm 

Victoria 

Medical Services 
Phone: 1300 669 054 
Fax: 03 9694 0145 
PO Box 354, South Melbourne, VIC 3205 
100-154 Batman Street, West Melbourne, VIC 3003  

Customer Service Delivery 
Phone: 03 9694 0200 
Fax: 03 9694 0245 
Open 24 hours 

Western Australia

Medical Services 
Phone: 1300 669 054 
Fax: 08 9221 3031 
290 Wellington Street, Perth, WA 6000  

Customer Service Delivery 
Phone: 08 9421 2374 or 08 9421 2800 
Emergency phone: 08 9325 3030 
Fax: 08 9225 4966 
Open 24 hours